How do I collect a fee at the counter?
- Open Finance → Collect Fee.
- Type or scan the student's admission number, or part of their name or father's name, and pick the student.
- The screen shows everything due up to this month, arrears included, oldest first. Tick the fees being paid. You can tick Whole family to load the dues of every student in the same family.
- Check the Paid Amount, choose the Method (cash, bank transfer, JazzCash, EasyPaisa or cheque) and add a transaction or cheque number for non-cash payments.
- Press Collect. A receipt number is issued and the Receipt Preview opens, where you can Print Receipt or Download PDF.
Fees from future months are hidden until you ask to see them, so the counter only collects what is actually due.
Can a parent pay less than the full amount?
Yes. Enter the amount actually received. It is applied to the ticked fees oldest first, and anything left stays on the student as Remaining. The fee is marked Partial until the rest is paid.
What happens if a parent pays more than is due?
The extra money is kept as an advance on the student (shown as Advance held). It is used automatically for the student's next fees when they are generated. Nothing needs to be done by hand.
How do I give a discount while collecting?
On Collect Fee, use the discount option under the dues, enter the Discount amount and a Reason (required). The discount goes on the oldest ticked fees first and is recorded under your name. If the discount would clear the whole balance, the screen warns you first.
Permanent discounts (sibling, staff ward, scholarships) are set up once and applied automatically when fees are generated. See Discounts, Waivers & Scholarships.
How do I send the receipt to the parent on WhatsApp?
Tick Send the receipt to the parent before pressing Collect, or use the share option on the receipt afterwards. The parent gets a link to the receipt and their full fee statement. The student needs a parent phone number on their profile.
How do I print a voucher (challan) for a parent to pay later?
On Collect Fee, after loading the student, press Print Voucher. You get a payable slip for the outstanding balance, with a parent copy and a school copy. On Fee Management, each fee row also has Print challan. To print vouchers for a whole class at once, see Fee Management → printing vouchers in bulk.
How do I collect for brothers and sisters together?
Put them in a Family first (People → Families). Then either:
- on Collect Fee, tick Whole family after loading any of the children, or
- on Fee Management → Family Payment, pick the family, enter the Total Received Amount and press distribute. The money pays off the oldest fees first across all the children, and one receipt is issued for the family.
How do I see a student's full fee history?
From Collect Fee press Full Fee Ledger, or open the student's profile and go to their fees. This shows every fee, discount, payment and advance for the student.
A payment was entered by mistake. How do I cancel it?
Use Void on the payment, under Fee Management → Recent Payments, or on the Paid / All Fees rows. A school admin can void any receipt. Other staff can only void receipts they collected themselves. Voiding reverses the money in the books and puts the fee back as unpaid. The receipt stays on record, marked voided.
A discount was given by mistake. Can it be reduced?
Yes, but only by a school admin. Open the student's fee page (from Full Fee Ledger or the student profile), find the fee and press Reduce discount. Enter the corrected discount and a reason.
Can I collect fees when the internet is down?
Yes, if offline mode is on for your device. Collect Fee shows Offline and works from the last synced dues. The receipt number is provisional until the device reconnects and syncs, and late fees are not included in offline totals. See Offline Mode.
Can I collect fees for a student from another campus?
Only if a school admin has switched on Fee Collection Across Campuses in Settings → School Profile → Finance. The payment is still counted under the student's own campus, so campus reports and cash drawers stay correct.
Last checked against the app: 2026-10-08